Terms of Service
Effective Date: October 2026 • WebAnchor, Pakistan
1. Acceptance of Terms
By accessing, deploying, subscribing to, or using Cloud HRMS (via web portal, mobile application, or API), your organization agrees to be legally bound by these Terms of Service. Cloud HRMS is engineered, owned, and operated by WebAnchor (serving Pakistani enterprises since 2010).
2. Subscription, Licensing & User Accounts
Subscribers receive access based on chosen module suites and active employee count. Accounts are provisioned with administrative privileges, enabling you to manage employee profiles, configure shifts, connect biometric hardware, and run monthly payroll. Subscribers are responsible for maintaining the confidentiality of admin credentials and ensuring appropriate role-based permissions for internal operators.
3. Service Availability, Hosting & Support
WebAnchor provides managed cloud hosting for Cloud HRMS on secure, high-availability servers with continuous automated monitoring. Dedicated technical support is provided nationwide across Pakistan via phone, WhatsApp, email, and on-site visits during business hours (Monday to Saturday, 9:00 AM - 7:00 PM PKT). Routine server maintenance is scheduled outside peak payroll processing windows with advance notification.
4. Fees, Billing & Invoicing Terms
Subscription fees are calculated on an active employee per-month basis or under an agreed enterprise annual contract. Invoices are issued at the start of each billing cycle and are payable via direct bank wire, corporate cheque, or supported digital corporate payment rails. Accounts overdue past 30 days may experience temporary feature restrictions until settled.
5. Client Data Ownership & Privacy Protection
You retain 100% intellectual property and legal ownership of all employee records, attendance punches, financial salaries, and documents stored on Cloud HRMS. WebAnchor acts solely as a data processor. All workforce databases are encrypted in transit via 256-bit SSL and backed up daily. WebAnchor does not sell, share, or access your private payroll data except as strictly necessary to fulfill technical support obligations authorized by your account administrator.
6. Data Export & Subscription Termination
Either party may terminate a monthly subscription upon 30 days written notice. In the event of contract termination, you are entitled to export your complete workforce data, attendance history, and payroll registers in standard Excel/CSV formats at zero exit fee. Upon verified exit, your cloud database instance will be securely purged in compliance with data disposal standards.
7. Limitation of Liability
Cloud HRMS provides automated tax calculators based on current FBR, EOBI, and provincial tax brackets. While WebAnchor strives for absolute accuracy in accordance with published statutory rules, the customer’s finance and accounting team retains ultimate responsibility for reviewing and verifying final salary disbursements. To the maximum extent permitted under applicable law, WebAnchor’s cumulative liability for direct damages arising out of software usage shall be limited to the total fees paid by the subscriber during the preceding three (3) months.
8. Governing Law & Jurisdiction
These Terms of Service and any contractual disputes arising hereunder shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. The courts of Faisalabad, Pakistan shall have exclusive jurisdiction to settle any disputes.